Davenport House Surgery, Harpenden
Bowers Way
Harpenden
Hertfordshire
AL5 4HX

Admininistration

There are 21 members of staff working within the practice - each with specific roles and duties either as to maintain services to patients.

In addition there are 10 attached staff who are employed by St. Albans & Harpenden Primary Care Organisation - and who work for our patients in the Community.

Receptionists

Receptionists are responsible for receiving patients either at the reception desk or on the telephone. They are able to make appointments for patients at the surgery for any of the doctors and nurses including the treatment room, first floor clinics and phlebotomy (blood taking) service held at Harpenden Memorial Hospital a few hundred yards away.

They are able to sort out problems and requests and advise you about the various doctors, services and procedures performed within the practice.

They also receive requests for visits and will liaise with the doctors, practice and community nurses as necessary.
During weekday afternoons - they are able to take telephone calls or requests for the results of investigations that your doctor has previously ordered.

Receptionists will need to be able to confirm the identity of the person requesting results and will only give this to another person where there is written permission for them to receive it on their behalf.

Receptionists cannot interpret investigations and will only be able to tell you the recorded comment made by the doctor after seeing it. They therefore cannot release results until the doctor has seen and commented on them first.

Secretaries

The secretaries are responsible for the letters and clerical work resulting from consultations where patients are referred for appointments, proceedures or tests.

They also deal with queries and requests from patients, doctors and other staff relating to these referrals and liaise with consultant secretaries and appointment clerks.

Computer and Administrative staff

The practice holds most of the information and medical records of its patients on its computer system. In addition details of registrations and the results of blood tests are received electronically into the practice direct from the health authority and hospital laboratory respectively.

This requires the practice to have trained staff who are able to administer these functions - such as receive letters and mail sent to your doctor from various sources.