Davenport House Surgery, Harpenden
Bowers Way
Harpenden
Hertfordshire
AL5 4HX

COVID-19 Patient Communications Update

Davenport House Surgery would like to thank you for your vigilance in adhering to the government guidelines on social distancing and shielding as part of the national response to Covid-19. Your support is helping to reduce the impact on the NHS. To ensure we continue to look after all our patients during these difficult times the Surgery has made some temporary changes to how we operate so that we can keep both our patients and staff safe and healthy. If you feel you need to speak to a clinician on any medical matter please do not delay in contacting us.  

Temporary Changes to our Service during the COVID-19 Outbreak

The main change to our service is that we have reduced the need for patients to come into the surgery by moving to telephone and video consultations where we can.  However this does not mean we have stopped patients coming into the surgery altogether and if you do require a face to face appointment all clinicians have been provided with the necessary Personal Protection Equipment.

Booking an Appointment

Appointments can only be booked by speaking to our reception team.   The reception team will ask you why you require medical help in order to ascertain how best to help you.

If you need to speak to a doctor, a telephone consultation appointment will be made for you and the doctor will call you back to assess your needs.  If required the doctor will then arrange a video consultation or book a face to face appointment.

Advice for Parents

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself. Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured.

Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done.

The following link provides advice for parents during coronavirus
Our nursing team are continuing to see patients for essential procedures such as wound care, injectable medications and  ECGs.  

Our nursing team are also continuing to carry our telephone consultation reviews for patients with long term conditions such as asthma and diabetes and cancer care.

Child Immunisations

Child immunisations are now being delivered by the School Aged Immunisation Service (SAIS) on a temporary basis to reduce the pressure on GP Practices.  Parent will receive an invitation in the usual way by first class post.  On the invitation there is a number for parent to ring.  When a parent rings for an appointment they will have a choice of which local immunisation centre they can visit.

Online services: Appointments

As a temporary measure, appointments cannot be booked online- please call 01582 767821 to arrange a consultation.  

Online Services: Repeat prescriptions

Our on line services are still available for repeat prescription orders and this remains the most secure route for ordering. If you are not signed up to on line services you can download the NHS App which will verify your identity without having to come into the practice. If you would prefer not to sign up to an online service you can use the prescription request form on Online Consult

Home deliveries for Prescriptions

Please be aware that home deliveries by community pharmacy is not an NHS funded service. Some pharmacies do offer a delivery service for which there may be a charge.  You can also contact Harpenden Cares (see below) who are also providing a delivery service.

Harpenden Cares

Harpenden Town Council has supported a new initiative called Harpenden Cares, It is a community-led response to the Coronavirus involving many of our voluntary groups including our Harpenden Health PCN Social Prescriber. It aims to support patients at risk, help keep key services running and be a trusted source of information. For further information, visit www.harpendencares.org.


You can also register for one of the local volunteer support schemes at www.communities1st.org.uk/COVID19support

Covid 19 At Risk Patients

For all our patients who are in the medically, extremely vulnerable high-risk category , visit www.gov.uk/coronavirus-extremely-vulnerable for government support. You can register on behalf of someone if they cannot do it themselves.

If you have coronavirus symptoms

You must stay at home and self-isolate for 7 days if you have one or both of:
  • a high temperature of 37.8 or above
  • a new continuous cough
Please read this advice about staying at home: www.nhs.uk/self-isolation-advice
  • Rest and drink plenty of fluids and make sure someone checks on you regularly. Avoid unnecessary contact.
  • Cover your mouth with a tissue when coughing or sneezing. Put used tissues into a bin immediately and wash your hands.
  • Unless advised not to take, paracetamol  can be used to relieve pain or fever. Follow the instructions in the pack. If in doubt CALL your local pharmacy.
  • You should remain at home until 7 days after your symptoms started. After 7 days, if you feel better and no longer have a high temperature, you can go back to doing what you would normally do following latest national guidance e.g. Social distancing. The cough may go on for some weeks in some people, even though the coronavirus infection has cleared. A cough by itself does not mean you have to stay at home for more than 7 days.
If your symptoms do not improve or you feel you cannot cope at home please contact us for further advice and onward referral if required.

Please note we are not seeing patients in the surgery with symptoms of coronavirus.  These patients will be referred to the Covid Assessment Centre based at the Harpenden Memorial Hospital.

For further medical help linked to the coronavirus you can also contact the NHS 111 online coronavirus service